Welcome to Tile and Stone outlet!

Damages

On-line Sales

  • When your tiles are delivered, the driver will set aside 20 minutes to spot check your order. If you do not have time to spot check your order, you have an additional 2 working days to inform us of any damages.
  • If you encounter any damages, please forward a photo of the damaged tiles and Email them to enquiries@tileandstone.co.uk entitled "Damages" along with your order reference number.
  • Once we receive your Email, we will send out replacements within 1-2 working days.
  • Please note, it is imperative that you check your tiles within the timescales in order to ensure the replacements are of the same batch. Please do not wait until installation before checking.
  • Please see Terms and Conditions for further details.

Store Sales

  • Always ensure that your products are in saleable conditions before leaving one of our stores.
  • If you find any damages after leaving one of our stores, please notify the store as soon as you can so that we can organise replacements of the same batch. Upon collection, return the damaged tiles.